This page is a combination of all the Store Policies available for Bobo.couture
All orders over €150 qualify for free shipping within Europe
This is the time it takes to prepare the order before shipping it, this is different to the Shipping time it takes for an order to be delivered. For items that are ready to ship, we ship within 1 to 3 working days.
Processing Times for Made to Order Items
If the item says made to order in the description, the time to process will vary depending on the item, this can be anything between 3 to 10 working days this will also be stated in the item description.
NL Delivery Times
Standard NL Delivery: takes 1 to 3 Working days
Next Day Delivery: orders placed before 2pm GMT is delivered the next working day
All orders are shipped with post.nl and a tracking number will be emailed to you when the item has been dispatched.
International Delivery Times
Standard Europe Delivery: takes a minimum of 5 working days
Express Europe Delivery: takes 1 to 3 working days
Tracking number is provided for all items and shipping is done using Post.nl for standard delivery and DHL for express delivery international deliveries. Cost of shipping may vary depending on the weight of the item.6
Custom and Import Fees
Items may be subject to import fees upon delivery depending on your country and the total cost of the item.
Still have a question/query or concern? Please send an email to email@example.com and we will try our best to assist you.
Please read the return policy below before sending the item back to us.
Returns & Exchanges
For Exchange, we will send out your choice of items to exchange.
Store Credit & refunds, we will process a store credit which will be in the form of a code via email to you. We can only refund the cost of the item if there is an error with the order. This can take up to 5 working days to clear and we do not have any control over this.
Items bought on sale or clearance can only be returned for a store credit or exchange as all sales are final.
All Items ordered as a custom order cannot be exchanged or refunded. However, we can amend items to suit you (if required)
Damaged or Defective Or Incorrect items
If for any reason the item received is damaged, defective or incorrect, please contact us on info@bobo-couture. before you return the item and we will try our best to assist you.
Undelivered Shipment/ Return to Sender
An order may be undelivered if the carrier is unable to deliver your item or the address is invalid. Buyers will be responsible for reshipping the items back to them and the previous shipping cost.
Still have a question/query or concern? Please send an email to firstname.lastname@example.org and we will try our best to assist
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